Survey Insights: What Our Supporters Are Saying

We recently conducted a supporter survey to gain a better understanding of how we are doing and where we can improve, the feedback we received was incredibly helpful.

A key takeaway is that many of you would like more information about our strategic plan and future direction in addition to information about our program development. This reaffirms the importance of us continuing to share our current and future plans and we will review how we action this through a variety of communication forums.  You were also interested in understanding more about the impact of your contributions. In response we are committed to providing more updates, personal stories and showcasing the tangible outcomes of your support. Additionally, we were delighted to hear from several respondents who expressed interest in becoming more involved either through our different fundraising programs or events.

The survey also provided a unique opportunity for supporters to share their thoughts directly with our CEO. We are grateful for the thoughtful and constructive messages received. Deb and the leadership team are looking forward to addressing the challenges and opportunities raised. This highlighted the importance of continuing meaningful conversations as we work together to enhance our supporters’ experience.

The many touching messages of encouragement and gratitude for the care and support provided by our front-line staff were greatly appreciated. We also acknowledge our families want to be kept up to date about staff roles across our sites and so we will work towards strengthening our staff update communications.

We thank the respondents who took the time to provide their thoughtful feedback. Your voice is instrumental in helping us improve and your support makes all the difference to our clients’ care.